Shipping & Returns
We offer free ground shipping via UPS on all domestic US orders that total or are greater than $75 after discounts and before taxes. If your order total is over $75 but your discount code brings the total below $75, this order will not qualify for free shipping. We offer standard UPS shipping at a flat rate of $9.95 for all US orders under $75. Should you experience any issues, please contact our customer service team at support@urbaneritual.com for assistance.
DOMESTIC
As soon as you make an URBANE RITUAL purchase, our fulfillment center immediately processes your order to get your products delivered as soon as possible. Ground orders can take up to 1-2 business days to be packed and shipped. Orders are shipped through UPS; express options are available for additional fees. Once an order is shipped, you will receive an email with a tracking number. This will give you the best time estimate for when your package will arrive. Tracking may take up to 48 hours to update.
All URBANE RITUAL orders ship from Southern California. Once shipped, ground shipments can take as little as 4-5 days to destinations within California and up to 5-10 business days to locations on the East Coast.
For 2-day shipments, the shipping time frame is 2-3 business days from the shipment date. For 3-day shipments, the shipping time frame is 3-4 business days from the shipment date. US Federal Holidays do not count towards the shipping time frames, please take this into consideration when placing your order near an upcoming holiday.
INTERNATIONAL
URBANE RITUAL ships to anywhere within the United States. Unfortunately, we do not ship internationally at this time.
SALE PERIOD
All orders will ship out with the requested shipping method, however, please allow for additional time for processing due to high volume.
RETURN & EXCHANGE POLICY
URBANE RITUAL products can be returned or exchanged up to 30 days after date of purchase for a full refund, providing the item is non-sale, unworn, in its original condition, with tags still attached. Any marked down items can only be exchanged for equal value items / store credit and cannot be returned for refund, including items marked down during select holiday sales. All items marked as Final Sale are final and cannot be exchanged or returned.
RETURNS & EXCHANGE POLICY
If you would like to return or exchange an item, please click on our returns portal above to initiate the request. The customer is responsible for shipping the item back, including any fees that may apply. We encourage you to use a carrier that provides a tracking number. Without this, we can’t honor a refund or exchange on a missing package.
Once your return is processed, you will be sent an email notifying you that your return has been completed. Most returns are processed within one week of being received. Exchanges and store credit should be posted to your account within 1-5 business days after processing.
Mail your package to the address below:
URBANE RITUAL
C/O ELITE ANYWHERE
7825 Somerset Blvd Unit D,
Paramount, CA 90723
Need help with a return? Please contact support@urbaneritual.com
